General Terms
At edeskcloud.com, customer satisfaction is our priority. Refunds are processed according to the following terms and conditions and in line with Bank Alfalah merchant account guidelines.
Eligibility for Refunds
- Refund requests must be submitted within 7 days of purchase.
- To qualify for a refund, customers must provide a valid reason, proof of purchase (order receipt or order ID), and details of the issue.
Conditions for Refunds
Refunds will be approved under the following circumstances:
- The product or service delivered is defective or significantly different from the description on our website.
- Failure to deliver the purchased product or service within the promised timeframe.
Non-Refundable Items
We cannot offer refunds in the following situations:
- Change of mind after purchase.
- Services/products delivered and confirmed by customers without objections within the eligible refund period.
- Digital goods, once downloaded or accessed, unless they are faulty or misrepresented.
Refund Processing
- Refund requests must be made through email at [Your Support Email] or via our website contact form.
- Once your refund request is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
- Approved refunds will be processed within 10 to 15 working days. Funds will be returned via the original payment method used at the time of purchase.
Chargebacks
- Customers are advised to contact us directly to resolve disputes before initiating chargebacks through the bank.
- Unjustified chargebacks may result in restricted access to future purchases on our platform.
Contact Information
If you have any questions regarding our Refund Policy, please contact us at:
- Email: [email protected]
- Phone: 03336160332
We reserve the right to update or modify this policy as required. Any updates will be published on this page.
Last updated: 26-3-2025
