Questions people ask before they hire us

Fourteen services, each with its own page and published plans: web development, web design, website redesign, website migration, website maintenance, web security, IT support, IT consultancy, email management and migration, SEO, graphic design, AI chatbot development, AI website development with system integrations, and DevOps and cloud infrastructure. Tell us what you are trying to launch, fix or improve and we will say which service applies, or say so if you do not need us at all.

We are based in Rajanpur, Punjab, Pakistan, and work with clients in Pakistan, the United Kingdom, the United States and the United Arab Emirates. Every service is delivered remotely, and onsite IT support is available across Punjab. Calls, cutovers and milestones are planned around your time zone, not ours.

Describe what you are trying to launch, improve or fix through the contact form or WhatsApp. We normally reply within one business day with the service and plan that fit, and a fixed quote in writing if it is project work. If a smaller job would do, or none at all, we say so instead of selling you a plan.

A five to twelve page business site usually takes two to four weeks of development once your content is ready, or three to five weeks from kickoff to launch when design is included. Online stores usually take four to eight weeks, and ecommerce or larger redesigns six to ten. Custom web applications are scoped individually with a timeline agreed before work starts. The most common delay is missing text, images or product data, so we agree who supplies what in the first week, and your quote includes a dated schedule.

Laravel and PHP for custom sites and applications, WordPress with a custom theme for content-led business sites, Shopify or WooCommerce for stores, and React or Vue where the interface needs it, with Node.js and Python for integrations and chatbots. Cloud work runs on AWS, Azure or Google Cloud. We recommend the stack that fits the job, explain the trade-offs in plain language, and avoid heavy page builders because they slow sites down and are harder to maintain.

Yes. Google indexes the mobile version of a page first, so every site is designed mobile-first and tested on common phone, tablet and desktop sizes before launch. Loading speed is checked against the Core Web Vitals thresholds as part of every build.

Yes, in most cases. We maintain, secure, migrate, redesign and extend sites and systems built by other people, and most of the sites on our maintenance plans were built elsewhere. We review the code, platform and hosting first, quote separately to clear any backlog of overdue updates, and tell you whether fixing what you have or rebuilding is the better spend.

Every service has published plans on the pricing page. Web development starts at $249 for a five-page site, IT support at $79 a month, website maintenance at $49 a month, web security at $49 a month and SEO at $149 a month. Enterprise tiers and custom builds such as stores, portals and integrations are quoted individually after a scoping call. Project work is always a fixed price in writing, agreed before work starts, and anything outside that scope is quoted separately before it begins.

No. Monthly plans run month to month with no contract and can be cancelled at any time. For project work, the payment schedule is part of the fixed quote you approve before work starts, so you know what is due and when before you commit, and nothing is added afterwards.

No. Monthly plans for IT support, website maintenance, web security, SEO and managed email run month to month and can be cancelled at any time. If you leave a maintenance plan, your backups and site access come with you. Project work is a one-off fixed quote with no retainer attached, and the code, accounts and documentation are in your name at handover.

We tell you before doing anything outside the agreed scope. Additions get a written estimate of the extra cost and the effect on the schedule, and nothing is added to your bill until you have approved it. On a monthly plan, a job that needs more than the time your plan includes is quoted before we start, never afterwards.

Starter at $249 covers up to five pages, responsive design, a contact form with email delivery, on-page SEO basics and 30 days of post-launch support. Professional at $599 adds custom design instead of a theme, a CMS your team can edit, a blog or news section and 90 days of support. Enterprise builds, which cover stores, portals, integrations and performance work, are scoped and quoted individually and include 12 months of support. Every build includes a clear heading structure, titles and meta descriptions, a sitemap and a mobile-first layout, and the deliverables are written into the quote before work starts.

Yes. WordPress with a custom theme suits most content-led business sites, Shopify or WooCommerce suits most stores, and Laravel or React is for sites that do real work behind a login. We choose after comparing catalogue size, checkout needs, integrations, who will edit the site and running costs, and we tell you which fits rather than defaulting to one platform.

Rankings can move during any major change, so nobody can honestly promise zero movement. What we do is record which pages bring traffic and enquiries before anything changes, keep their URLs or redirect each one permanently to its new address, keep the titles and headings that already rank, keep the staging copy out of the search index, and check redirects, sitemap, canonicals and Search Console after launch. Lasting losses almost always trace back to missing redirects or dropped pages, and the checklist exists to prevent them.

Product and category templates, search and filtering, cart and checkout, payment integration with Stripe, PayPal or local gateways, shipping and tax rules, order emails, analytics and a recorded walkthrough at handover. We also plan the product data import, mobile checkout, speed, security and what happens between an order and fulfilment. Stores are quoted individually after a scoping call, and the quote is fixed in writing.

Yes. The code, the domain, the hosting account and every third-party account are set up in your name, and you get the logins at handover and the project files once the final invoice is paid. Third-party themes, plugins, fonts and stock images stay under their own licences, which we record for you. If you move to another provider later, you take everything with you, and nothing is held back to keep you on a retainer.

Essential at $49 a month covers firewall configuration, weekly malware and vulnerability scanning, CMS and plugin patching, SSL monitoring, a monthly report and email support. Professional at $149 a month adds daily scanning, uptime and file integrity monitoring, incident response during business hours, a quarterly vulnerability assessment and backup verification. Enterprise is quoted individually and is the only plan with 24/7 monitoring and alerting; it adds annual penetration testing, a named security contact and response times agreed in an SLA. One-off clean-ups are quoted separately and do not require a plan.

Yes. Do not delete anything first, because the infected files show how the attacker got in. We take a safe copy, find the malicious files and any admin users you did not create, remove the malware, patch the entry point, rotate every credential, update the vulnerable components, request a review of any Google warning and monitor for reinfection. Most single-site clean-ups finish within one to two business days; sites with several infections or no usable backup take longer, and we say so before starting. A clean-up is a fixed price in writing, and a monthly plan afterwards is recommended but not a condition.

It depends on how often the site changes and how much you could afford to lose. A brochure site can live with weekly backups, while a store or membership site needs daily backups at least, because every order placed since the last copy is lost in a restore. Copies should be stored away from the live server, kept for an agreed period and tested with a real restore. Our maintenance plans take weekly off-site backups on Essential Care and daily backups with one-click restore on Professional Care and above, and every plan includes a monthly restore test.

We crawl the current site to list every URL, build a one-to-one 301 redirect map, carry titles, metadata and structured data across, build and test on staging while the live site keeps serving visitors, keep staging blocked from indexing and production open, lower the DNS TTL a day ahead so cutover propagates in minutes, then crawl again after launch and fix what the crawl finds. Standard Migration at $249 includes 14 days of monitoring, and Business Migration at $599 watches rankings and traffic for 30 days. Google’s own guidance says a move can affect traffic temporarily even when done well, so we do not promise zero change.

Starter at $149 a month covers keyword research and mapping, on-page optimisation for up to 10 target terms, technical issues identified and reported, Google Business Profile setup and a monthly report. Growth at $349 a month extends that to 30 terms and adds a full technical audit with fixes, content recommendations, digital PR for earned links, competitor tracking and a monthly review call. Enterprise is quoted individually for multi-location or international work with a content production programme. Priorities come from an audit of your site, not from a generic checklist.

Technical fixes can show in Search Console within weeks. Rankings and traffic for competitive terms usually take three to six months to move meaningfully and six to twelve months to compound, depending on competition, the condition of the site and how quickly changes are implemented. We say this before you sign. Reporting is monthly, taken from your own Search Console and analytics data, with a log of every change and the reason for it. We do not promise rankings, and you should treat anyone who does as a warning sign.

AI search optimisation means making your pages the kind of source AI answers cite: direct, specific, well supported and consistent about who you are and what you do. It relies on the same fundamentals as ordinary SEO, such as crawlable pages, clear entities, structured data and trustworthy references, so it is included in our SEO work rather than sold as an add-on, and we report citations alongside rankings. Nobody can promise an AI citation any more than a ranking.

Answering approved support questions from your own content, capturing and qualifying leads, collecting structured details, booking appointments, and handing over to a person with the transcript when it cannot answer or the customer asks for one. Starter at $299 is an FAQ bot on one channel trained on up to 100 question and answer pairs; Professional at $899 covers up to three channels with a CRM or store integration and up to three languages. The bot introduces itself as automated, answers only from approved content and says it does not know rather than guessing.

Basic at $79 a month covers email and ticket support, remote assistance and business-hours cover Monday to Friday for up to 10 users, with a monthly summary report. Business at $199 a month extends cover to Monday to Saturday for up to 30 users and adds uptime and backup monitoring, scheduled patching and priority handling. Enterprise is quoted per business and is the only plan with 24/7 cover, with response and resolution times agreed in an SLA. Hardware, software licences and project work such as an office move are quoted separately and agreed before anything is bought.

Remote support handles most day-to-day requests, such as password resets, access changes, email and software problems, and is usually faster because an engineer connects as soon as the ticket arrives. Onsite support is for physical equipment, cabling and local networking. In Punjab we come to you; elsewhere we arrange a vetted local engineer, brief them on your setup and stay on the call while the work is done.

Yes. We start with an inventory of applications, data, dependencies, security requirements and recovery objectives, then plan the target architecture, cost estimate, identity and access, backups, data transfer, testing, rollback and cutover, with documentation and monitoring afterwards. Businesses already on Microsoft 365 usually get the most from Azure because identity is shared; otherwise the choice follows your team’s skills, available credits and where your data must live. Cloud accounts are opened in your name and billed to you.

Only when manual deployments are slow, inconsistent or risky. A proportionate pipeline runs tests, builds a release, manages configuration and deploys repeatably with approvals and rollback. Starter at $499 covers a pipeline on GitHub or GitLab, Docker containers, one cloud environment, basic monitoring and handover documentation written so your own team can run it. Kubernetes is on Professional and above, and only where the workload justifies it; for a single application on one or two servers, containers with a simple pipeline are cheaper to run and easier to fix.

Yes. Every web development package includes post-launch support, 30 days on Starter, 90 days on Professional and 12 months on Enterprise, during which problems with what we built are fixed at no charge. After that, a website maintenance plan from $49 a month covers updates with a backup taken before every run, off-site backups, security and uptime monitoring and a set allowance of content edits, with a report each month. Plans run month to month with no contract.

Use the contact form, email info@edeskcloud.com, or message us on WhatsApp. We normally reply within one business day. Clients on an IT support or maintenance plan use the ticket route agreed in their plan, and cover hours follow the plan: business hours Monday to Friday on Basic, Monday to Saturday on Business, and 24/7 with an SLA on Enterprise.

Yes, subject to access and the hours your plan covers. Send the website address, what is happening, when it started and any error messages. For a suspected hack, change your hosting and admin passwords first and do not delete files. We assess it, explain the next step and give you a fixed price in writing before any work starts, normally within one business day.