1. Raise it
Phone, email, WhatsAppTell us what is broken and who it affects. A ticket is opened whichever channel you use, so nothing gets lost in a chat thread.
IT Support
Managed IT Services and IT Support for Small Business
A help desk your staff can actually reach, remote fixes for most problems, onsite visits across Punjab, and the patching, backups and monitoring that stop the same problem coming back. Fixed monthly plans from $79, with the hours of cover set by the plan you choose.
No long contracts and no surprise bills Remote assistance included on every plan Fixed monthly price agreed up front
An IT department for businesses too small to hire one
Technology problems do not wait for convenient moments. A crashed server, a failed backup or a locked-out account can stop a small team working for a day and cost far more than the fix.
Managed IT support gives you a help desk to call, engineers who fix most problems remotely in the same session, and the routine work nobody in a small business has time for: patching, backup checks, user setup and a monthly report that says what was done. No long contracts and no surprise bills, with the hours of cover set by the plan rather than promised to everyone. If you want to know what good looks like first, read our guide to reliable IT infrastructure for small businesses.
What we cover as your IT department
A help desk by phone, email or WhatsApp, with remote fixes on every plan
Onsite visits across Punjab, and a briefed local engineer elsewhere
Patching, backup checks and monitoring on Business and Enterprise
Microsoft 365, Google Workspace, Windows, macOS, Linux and your network
Quarterly IT planning on Enterprise, so purchases are planned rather than panicked
Platforms and systems we support
Microsoft 365Google WorkspaceWindows ServermacOSLinuxNetworkingEndpoint securityBackup and recoveryServers and NASWi-Fi and firewallsMobile device management
What managed IT support covers
Seven areas of work. The help desk and remote fixes are on every plan; the background work and onsite cover scale with the plan you choose.
Help desk
Phone, email, WhatsApp or a ticket, answered by an engineer rather than a script. Basic covers business hours Monday to Friday, Business extends that to Saturday with priority handling, and Enterprise is 24/7 with a written SLA. Most requests are password resets, access changes, printer and email problems, and the common ones are usually fixed in the first session.
Remote support
Most IT issues can be fixed over a secure remote session without anyone waiting for a visit. We use a remote access tool you approve, you see what we do on screen, and the session ends when the ticket does. Remote assistance is included in every plan.
Network setup and management
Wi-Fi, switching, firewalls, VPNs for remote staff and segmentation that keeps guest devices away from your servers. We use the NCSC’s 10 Steps to Cyber Security as the baseline for how a small business network should be set up, and we document the result so the next person can understand it.
Patching, monitoring and maintenance
On Business and Enterprise, monitoring runs continuously on servers, workstations and network devices, and we act on alerts within your plan’s hours. Patching is scheduled rather than left to chance: unsupported software is the usual way in for attackers, and Windows 10 reached end of support on 14 October 2025, which still catches businesses out.
Backup and disaster recovery
Automated daily backups with one copy kept offline or immutable, test restores so you know they work, and a written recovery plan for ransomware, hardware failure or accidental deletion. The NCSC explains why offline backups matter, CISA publishes the standard response steps, and our ransomware guide covers the first hour.
Cloud, server and application support
Microsoft 365 and Google Workspace administration, Windows and Linux servers, hosting, email and the line-of-business applications your team depends on. If you are deciding between cloud and on-premise, we will say which fits your team rather than which is fashionable. Moving mailboxes is a separate project, covered under email migration.
Onsite support
Some problems cannot be fixed down a wire. For clients in Punjab we attend in person for hardware faults, cabling and network installs, new-office setups and server rebuilds. Elsewhere we coordinate a vetted local engineer and stay on the call while the work is done.
Transparent pricing
IT Support plans
Fixed monthly pricing with no long contracts and no surprise bills.
Basic
Essential support for small teams
$79/ month
- Email and ticket support
- Business hours cover, Monday to Friday
- Remote assistance
- Up to 10 users
- Monthly summary report
Business
Extended hours and monitoring for growing businesses
$199/ month
- Everything in Basic, plus:
- Extended hours cover, Monday to Saturday
- Up to 30 users
- Uptime and backup monitoring
- Scheduled patching and maintenance
- Priority issues handled first
Enterprise
24/7 cover with an agreed SLA, quoted per business
Customtailored quote
- Everything in Business, plus:
- User count agreed in the quote
- 24/7 cover with an agreed SLA
- Onsite support in Punjab, arranged elsewhere
- Named technical contact
- Quarterly IT planning reviews
Remote assistance included
Fixed monthly price
Monthly summary report
No long contracts
Not sure which package fits? Send us the details and we’ll recommend the right option.
Sectors
Where IT support differs by sector
Support needs differ sharply by sector. These are the environments we work in most and understand the compliance around.
Accountancy practices
Practice software, secure client data handling and the workload spike around filing deadlines, when nothing can be allowed to break.
Law firms
Case management systems, document security and the confidentiality obligations that come with them.
Healthcare providers
Clinical systems and patient data, with access control and audit trails that stand up to inspection.
Charities and nonprofits
Small budgets, volunteer turnover and grant-funded hardware. We work with nonprofit licensing programmes.
Mixed Mac and Windows offices
Both platforms managed together, including device management and Apple-specific deployment.
Microsoft 365 tenants
Tenancy administration, licensing review, security baselines and the day-to-day mailbox problems.
Start a conversation
Tell us how your IT is set up
Send us your team size and current setup and we will come back within one business day with a fixed monthly price.
No obligation and no follow-up sales pressure
A fixed monthly price in writing before anything starts
We will say if a smaller plan would cover you
Your details stay private and are only used to respond to your enquiry.
Request your free quote
We normally reply within one business day.Coverage
Where we deliver managed IT support, and what changes by country
Our help desk runs remotely from Punjab, Pakistan and covers clients across several time zones. Onsite attendance, hours and billing differ by market, so here is exactly what you get where you are.
Pakistan
Full onsite cover across Punjab for hardware faults, cabling, office moves and server work, alongside the remote help desk. Billing in PKR, and we deal directly with local ISPs and hardware suppliers on your behalf.
United Kingdom
Our help desk overlaps the full UK working day, so tickets raised at 9am are picked up at 9am. Remote support and procurement advice are covered in the monthly fee; onsite visits run through a vetted local engineer we brief and stay on the call with. Hardening follows the Cyber Essentials controls.
United States
We cover US business hours across Eastern and Central time. Overnight cover is an Enterprise feature; on Basic and Business, tickets raised overnight are picked up at the start of the next covered day. Suited to distributed teams already working mostly in cloud tools.
United Arab Emirates
Only a one-hour offset from our base, so UAE clients get effectively same-hours cover with no handover delay. We support mixed Arabic and English environments and the Microsoft 365 tenancy setups common to UAE free-zone companies.
Questions people ask before they outsource their IT
Straight answers on response times, what is included, onsite work and switching provider.
What is managed IT support?
+
It means paying a fixed monthly fee for an outside team to run your IT: the help desk your staff call, the patching and backups that happen in the background, and the planning when something needs replacing. It replaces an in-house IT person for businesses that cannot justify one, and it should always come with a written scope of what is and is not covered, plus a monthly report.
How quickly do you respond to support requests?
+
It depends on the plan, and we would rather say that than promise everyone the same number. Enterprise plans have response and resolution times agreed in an SLA. On Business, priority issues jump the queue and cover runs Monday to Saturday. On Basic, tickets are handled in business hours in the order they arrive, with outages first. Ask for the current targets for the plan you are considering and we will put them in the quote.
Do you support both Mac and Windows?
+
Yes. Mixed offices are normal for us: Windows and macOS laptops, Windows or Linux servers, and phones on both platforms. Device management is set up so a lost laptop can be locked and wiped remotely.
Can you support staff who work from home or in another country?
+
Yes. Remote support does not care where the laptop is, only that it is online. We set up VPN or cloud access, multi-factor authentication and device policies so home workers are not the weak point. Our remote work technology guide lists the tools involved.
What is included in the monthly price, and what costs extra?
+
The plan covers the help desk, remote fixes, and on Business and Enterprise the patching, monitoring and backup checks. Hardware, software licences and third-party services are quoted separately and agreed with you before anything is bought. Project work such as an office move or a server rebuild is quoted in writing before it starts.
What happens if the problem needs someone onsite?
+
In Punjab we come to you. Elsewhere we arrange a vetted local engineer, brief them on your setup, and stay on the call while the work is done, so you are not explaining your network to a stranger.
How do we switch from our current IT provider?
+
We start with the free audit: an inventory of users, devices, licences, backups and who holds which passwords. Then we collect administrative access from the outgoing provider, change the credentials, and run alongside them for a handover period agreed in the quote, so nothing is dropped between the two.
Free IT audit
Ready to outsource your IT?
Send us your team size and current setup. You get a fixed monthly price and a recommended plan within one business day, with no obligation.