Refund Policy

This policy explains when a payment made to eDeskCloud may be refunded and how to request one. It applies to website development, design, IT support, security, hosting assistance, consultancy, digital services and other services purchased from us. A signed proposal, service agreement or invoice may contain service-specific terms; where terms differ, applicable law and then the more specific written terms will govern.

1. Eligibility for a Refund

• Before work begins: If you cancel within 7 calendar days after payment and before we have started work or reserved dedicated resources, we will normally refund the amount paid.
• After work begins: We may provide a proportionate refund for the demonstrably undelivered portion of the service. Work already performed, delivered or approved is deducted using the milestones, hourly rates or pricing stated in the applicable proposal or invoice.
• Duplicate or incorrect payment: A verified duplicate charge, processing error or amount charged above the agreed total will be refunded or corrected promptly.
• Service not delivered: If we do not deliver an agreed service and cannot provide a reasonable remedy or revised delivery date acceptable to you, the undelivered portion is eligible for refund.
• Materially defective service: Please first allow us a reasonable opportunity to correct work that materially differs from the written scope. If we cannot correct it, an appropriate full or partial refund may be offered.

2. Items That Are Normally Non-Refundable

• Completed, delivered or approved custom work and completed milestones;
• Consultation, support, maintenance or retainer time already provided;
• Domain registrations, hosting, cloud services, software licences, paid media, stock assets and other third-party costs purchased for you;
• Urgent or expedited work already performed at your request; and
• A deposit expressly identified as non-refundable in a written proposal, but only to the extent permitted by applicable law.

These exclusions do not remove any right you may have where a service was not supplied, was materially misrepresented, or applicable law requires a refund.

3. How to Request a Refund

Submit your request through our contact page or email info@edeskcloud.com. For the fastest resolution, contact us within 7 calendar days after payment or after discovering the issue. We accept requests up to 30 calendar days after payment unless your agreement or applicable law provides a longer period.

Include:

• Your name, email address, invoice or order number and payment date;
• The service and amount in question;
• The reason for the request and any relevant documents or screenshots; and
• The resolution you are requesting.

4. Review and Processing Time

We will acknowledge a complete request within 2 business days and normally provide a decision within 7 business days. Complex requests may take longer; if so, we will explain what is needed and provide an updated timeframe. Once approved, we will initiate the refund within 7 business days. Your bank, card issuer or payment provider may then take approximately 5 to 15 business days to post the credit.

5. Refund Method and Currency

Refunds for card transactions are sent to the same card or original payment method used for the purchase, unless that method is unavailable and the payment provider permits another verified method. We will not issue a card refund in cash. Any exchange-rate difference or fee imposed independently by a bank or card issuer is outside our control.

6. Unauthorised Payments and Payment Disputes

If you believe a payment was unauthorised, contact us and your card issuer promptly. If you have already requested a refund, tell your issuer that a refund is pending to help prevent a duplicate credit. Payment disputes and chargebacks are also governed by our Chargeback Policy and the applicable card-scheme rules.

7. Changes to This Policy

We may update this policy for future purchases. The version in effect on the payment date will normally apply to that transaction, unless a change is required by law or is more favourable to you.

8. Contact Us

eDeskCloud, Rajanpur, Punjab, Pakistan
Email: info@edeskcloud.com
Online: Contact eDeskCloud