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Scope and content audit
We list the questions customers actually ask, from your inbox, chat logs and support tickets, and gather the pages and documents that hold the answers.
AI Chatbot Development
AI Chatbot Development: Support and Lead Capture Bots Grounded in Your Own Content
Chatbots for your website, WhatsApp and Messenger that answer from your own documentation, hand over to a person when they should not guess, and send the leads they capture to your inbox or CRM. Built on current language models, with a fixed price agreed before we start.
Trained on your own content, not generic answers Hands over to a human when it cannot answer Fixed price and timeline agreed up front
A chatbot is only useful when it answers from your material
Most chatbots disappoint for one reason: they are pointed at the open internet, or at a language model's general knowledge, and asked to represent a specific business. They sound confident and get your prices, policies and opening hours wrong. The fix is not a smarter model. It is giving the model your content, and nothing else, to answer from.
We build chatbots that retrieve answers from your own pages, documents and question lists, a technique usually called retrieval-augmented generation, and that stop and hand over to a person when a question falls outside that material. The result is a bot that handles the repeat questions at any hour and leaves the judgement calls to your team. If the chatbot needs to sit inside a larger system, our AI website development service covers that.
What the chatbot handles
Repeat support questions, answered from your own content at any hour
Lead capture with the details your sales process needs, sent by email or into your CRM
Appointment and booking requests passed to your calendar or booking tool
A handover to a person, with the conversation so far, when it cannot answer
Channels and platforms we deploy to
OpenAI and Anthropic modelsRetrieval from your contentWhatsAppMessengerSlackWebsite widgetCRM integrationShopifyMulti-languageConversation analytics
What we build
Six kinds of chatbot. Most projects start with the first two.
Customer support chatbots
Answers to the questions your team repeats every day, drawn from your help pages, policies and product details rather than the model’s general knowledge. Returns, order status and account questions are handled where we can connect to the system that holds the answer, and anything else is escalated to a person with the transcript attached.
Lead capture and qualification
A bot that asks the three or four questions your sales process actually needs, captures contact details, and sends the enquiry to your inbox on Starter or into your CRM on Professional. It is designed to disqualify politely as well as qualify, so your team does not chase enquiries that were never a fit.
WhatsApp and multi-channel bots
The same bot on your website, WhatsApp, Facebook Messenger and Instagram, wherever your customers already are. WhatsApp runs on the WhatsApp Business Platform, which needs a verified Meta business account and charges per message, so we set that up with you and explain the running cost before you commit.
CRM and system integration
Connections to HubSpot, Zoho, Salesforce, Google Sheets, Calendly, Shopify and WooCommerce, so the bot can look up an order, book a slot or create a contact rather than just talk about it. Included on Professional and above; Enterprise adds custom API development by our web development team.
Model choice and guardrails
We build on current models from OpenAI, Anthropic or Google and choose per project on cost, language support and data handling. Every bot gets a system prompt that keeps it on topic, retrieval limited to your content, and the controls in the OWASP Top 10 for LLM applications against prompt injection and data leakage.
Website chat widget
A lightweight widget that loads after the page, matches your brand and works on a phone. It installs on WordPress, Shopify, Laravel or a static site, and the conversation log is yours, with retention set to whatever your privacy notice says.
From brief to live assistant
How a chatbot project runs.
A short, measurable process. The slowest part is usually collecting and approving the answers, not the build.
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Conversation design
We design the paths the bot follows: what it answers, what it asks for, and exactly when and how it hands over to a person.
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Grounding and testing
The bot is connected to your content, tested against the real question list and tuned until it answers correctly or declines. You test it on staging before launch.
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Launch and tuning
We deploy to the agreed channels, review the conversations it could not handle during the support period, and add the missing answers.
What a chatbot can do, and what we will not promise
Results depend on your questions, your volume and your content, so here is the honest version.
What it does well
Answers repeat questions at any hour, in the words of your own content
Captures and qualifies enquiries while your team is busy or closed
Checks an order, books a slot or creates a CRM contact when connected to the system that holds the data
Works in more than one language on Professional and above
What we will not promise
A percentage of tickets it will resolve or a cost it will save. That depends on your questions, your volume and how good your content is, and we would rather measure it with you after launch than guess before.
That it never makes a mistake. Language models can state wrong things confidently, which is why ours answer only from your content and hand over when unsure.
That customers will not know it is a bot. We tell them, because it is honest, and because the EU AI Act and California law require it for commercial bots.
Running costs of zero. Model usage is billed by the provider on your own account, and we show you the expected monthly figure before you decide.
Transparent pricing
AI Chatbot Development plans
Choose a practical starting package, then speak with our team to confirm the scope, timeline, and exact requirements.
Starter
An FAQ bot on one channel, from your own content
$299one-time
- One channel (website, WhatsApp or Messenger)
- FAQ chatbot trained on up to 100 question and answer pairs
- Answers drawn from your own content
- Lead capture with email notification
- Handover to a human when it cannot answer
- 30 days of support and training
Professional
Up to three channels with a CRM or store integration
$899one-time
- Everything in Starter, plus:
- Up to 3 channels
- Unlimited question and answer coverage
- CRM or e-commerce integration
- Up to 3 languages
- Conversation analytics dashboard
- 90 days of priority support
Enterprise
Custom models, APIs and white-label deployment
Customtailored quote
- Everything in Professional, plus:
- As many channels and languages as you need
- Custom model tuning on your data
- Custom API development
- White-label deployment
- Named account manager
Fixed quote in writing
Trained on your own content
Human handover built in
30 days support and training
Not sure which package fits? Send us the details and we’ll recommend the right option.
Common requests
The chatbots we are asked for most
A chatbot is only useful when it is grounded in your own material and pointed at a specific job.
An FAQ bot for a small business website
Answers your real support questions from your own documentation, not generic web knowledge. This is the Starter package.
A WhatsApp bot for enquiries and bookings
Where your customers already are, with a handover to a person for anything outside the script.
A support bot for an online store
Order status, returns policy and product questions answered without a support ticket, connected to Shopify or WooCommerce.
A lead qualification bot
Asks the questions your sales process needs and sends the qualified enquiries to your CRM.
An internal assistant for staff
Answers from your procedures and policies on Slack or Teams, so new staff stop asking the same questions.
A bot inside an existing app
Models connected to your own systems through custom APIs, with guardrails so they stay on topic. This is Enterprise work.
Coverage
Where we build chatbots, and what changes by market
Chatbots handle customer conversations, so language and data protection are the things that change by market.
Pakistan
Bots that handle Urdu, English and the mixed script customers actually type, integrated with WhatsApp where most enquiries begin. Billed in PKR.
United Kingdom
Conversation logs are personal data under UK GDPR, so we set retention limits, write the privacy notice wording and document the human handover route, following the ICO’s guidance on AI and data protection and the NCSC’s machine learning principles.
United States
Deployments built around state privacy law, with clear disclosure that the customer is talking to a bot, which California’s Bolstering Online Transparency Act requires for commercial bots.
United Arab Emirates
Bilingual Arabic and English bots that switch language mid-conversation, with processing placed to meet UAE data rules.
Start a conversation
Tell us what your chatbot needs to do
Send us the questions your customers keep asking and the channels you want covered. You normally get a fixed price and a timeline within one business day.
No obligation and no follow-up sales calls
A fixed price in writing, with the expected model running cost
We will say if a simple FAQ page would do the job instead
Your details stay private and are only used to respond to your enquiry.
Request your free quote
We normally reply within one business day.Questions people ask before commissioning a chatbot
Straight answers on cost, accuracy, channels, handover and who owns what.
How much does a chatbot cost?
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Starter is $299 for an FAQ bot on one channel, trained on up to 100 question and answer pairs, with lead capture by email, human handover and 30 days of support. Professional is $899 for up to three channels, unlimited question coverage, a CRM or store integration, up to three languages, an analytics dashboard and 90 days of priority support. Enterprise is quoted individually. Model usage is billed by the provider on your own account and is usually a small monthly amount, which we estimate before you decide.
Will the chatbot make things up?
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Less than a general chatbot, but we do not claim never. Language models can state wrong things confidently, so ours answer only from your approved content and are instructed to say they do not know, and hand over to a person, for anything outside it. During testing we run the bot against your real question list and fix every wrong answer before launch, and we review the unanswered questions during the support period.
What do you need from us to build it?
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The questions customers actually ask, from your inbox, chat history or support tickets; the pages and documents that hold the answers; and one person who can approve the answers and the tone. For integrations we need access to the CRM, store or calendar, and for WhatsApp a verified Meta business account, which we set up with you.
Which channels can it run on?
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Your website, WhatsApp, Facebook Messenger, Instagram, Slack and Microsoft Teams. Starter covers one channel, Professional up to three and Enterprise as many as you need. WhatsApp uses the WhatsApp Business Platform, which charges per message on top of our fee, and we explain that cost before you choose it.
Can it hand over to a real person?
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Yes, on every plan. When the bot cannot answer, or the customer asks for a person, it collects the contact details and passes the conversation, with the transcript so far, to your email, live chat tool or WhatsApp number. You decide the hours in which a handover is answered live and what the bot says outside them.
Do customers know they are talking to a bot?
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Yes. The bot introduces itself as an automated assistant, which is honest and is required by the EU AI Act for EU customers and by California law for commercial bots. In our experience it also reduces frustration, because people phrase questions more simply and ask for a person sooner when they need one.
Who owns the chatbot and the data?
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You do. The conversation logs, the content it answers from and the configuration are yours, the model account is in your name, and you can move the bot to another developer. We keep nothing that would stop you leaving.
Fixed-price chatbot quote
Send us the questions your customers keep asking.
We come back with what a bot can take off your team, which package fits, the expected running cost and a fixed price. If an FAQ page would do the job, we will say so.